If you're already one of our customers, this part of the website offers all the day-to-day information you need. Just follow the links below.
In this section
How to Make a Payment
Find helpful advice on how to pay for rent and how to set up a direct debit.... read more
Out of Hours Contacts
If something goes wrong when our office is closed we have contractors who can put things right. If you need a contractor for an out of hours emergency please click on the link below for contact detail... read more
Make a Complaint
If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it is resolved, the better.
We w... read more
Request a House Swap
There are many reasons why you might want to swap homes with someone else. Perhaps your house just isn’t big enough for your growing family. Maybe the children have left home and it&rsqu... read more
Maintaining Your Tenancy
We want all our tenants to feel secure in their homes and we certainly don’t want them to find themselves at risk of homelessness. On this page, we have some important information about how you can... read more
We insure all our buildings against the usual risks. However, our buildings insurance covers the structure itself and the fittings (such as sinks or heating systems) that we provide. It doesn’t cove... read more
Our Tenant Handbook offers a complete guide to your tenancy. It outlines the services we provide, explains your responsibilities as a tenant and contains full contact details.... read more
Find details of our allocation policy, and learn how to apply.How to apply for housing
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