The Association is registered with the Scottish Property Factors Register which is a requirement of the Property Factors (Scotland) Act 2011.
Our registeration number is PF000360.
As part of our factoring service we
- Provide a service statement to all factored owners
- Follow the code of conduct for factors set out by the Scottish Government and the Association's factoring policy and factored property procedures
- Have a complaints policy to ensure that factored owners can raise concerns about our service. If factored owners remain dis-satisfied they can complain to the Homeowners Housing Panel. Further advice and details can be found on their website www.housingandpropertychamber.scot
- Have a charging and debt recovery policy for factored units to provide advice to those who may be struggling with their factoring charges.
Find details of our allocation policy, and learn how to apply.How to apply for housing
Find out if a needed repair is covered by the 'Right to Repair' scheme or classed as an emergency.Request a repair
Find helpful advice on how to pay for rent and how to set up a direct debit.How to Make a payment
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