Office now closed from 31st December until 5th January.

Just a note to say that our offices are now closed from 31st December 2020 until Tuesday 5th January 2021.

If you're a tenant & have an emergency repair during these hours, please use our emergency repair number 01595 692387

An emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours & the following are emergencies:

• A failure in the mains electrical supply, other than a power cut

• A dangerous electrical fault

• A burst water pipe or water tank

• A blocked drain, if there is serious leakage

• A blocked or totally unusable WC, if there is only one in the house

• A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage

An emergency also arises if someone is locked in or locked out if the person:

• Is elderly or disabled

• Has other special needs

• Is a young child

For all other tenants; being locked out due to a loss of keys is not an emergency and the replacement of keys will need to wait until our office is open.