Office Closure for Staff Training

Our offices will be closed for staff training next Friday (7th October) from 3:00pm - 5:00pm, we apologise for any inconvenience.

If you are a tenant and have an emergency repair during this time, please phone 01595 692387.

The office will be open as usual from 9am on Monday 10th October 2022.

An emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours & the following are emergencies:

• A failure in the mains electrical supply, other than a power cut

• A dangerous electrical fault

• A burst water pipe or water tank

• A blocked drain, if there is serious leakage

• A blocked or totally unusable WC, if there is only one in the house

• A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage

An emergency also arises if someone is locked in or locked out if the person:

• Is elderly or disabled

• Has other special needs

• Is a young child

For all other tenants, being locked out due to a loss of keys is not an emergency and the replacement of keys, will need to wait until our office is open.