Our Offices Will Be Closed

Due to staff training, our offices will be closed from 1:00pm - 5:00pm on Friday the 28th January, sorry for any inconvenience this may cause.

If you are a tenant & have an emergency repair outwith opening hours, please phone 01595 692387.

An emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours & the following are emergencies:

• A failure in the mains electrical supply, other than a power cut

• A dangerous electrical fault

• A burst water pipe or water tank

• A blocked drain, if there is serious leakage

• A blocked or totally unusable WC, if there is only one in the house

• A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage

An emergency also arises if someone is locked in or locked out if the person:

• Is elderly or disabled

• Has other special needs

• Is a young child

For all other tenants, being locked out due to a loss of keys is not an emergency and the replacement of keys, will need to wait until our office is open.