Telephone (01595) 69 4986


Our Performance - How did we do?

3rd October 2016

This year the Association, along with all other housing associations and Councils in Scotland, reported on their performance as part of the ARC (Annual Return on the Charter). 

This year the Association worked closely with the Tenant Focus Group to agree the issues the tenants wanted to include within a tenant survey and to agree the format for reporting back to tenants the outcome of the ARC. We were delighted with the number of tenants who returned the Tenant Satisfaction Survey as this helps the Association guage tenants views on the services they receive. 

This report will be sent to all tenants before the end of October. It outlines the areas we have agreed with the Tenant Focus Group to be prioritised to ensure we continually improve our services.

The Scottish Housing Regulator has also produced a report outlining the Association's performance against the 18 Key Performance Indicators and this can be accessed here.

On the regulators website you can also compare our performance against other housing organisations across Scotland at

Online Services

How to apply for housing

Find details of our allocation policy, and learn how to apply.

How to apply for housing

Request a repair

Find out if a needed repair is covered by the 'Right to Repair' scheme or classed as an emergency.

Request a repair

How to Make a payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a payment

Make a complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a complaint

Previous Allocations

There are currently no properties in this section.


"I was very impressed to find the Hjaltland workman there, much sooner than I anticipated. What your colleague has done is marvellous! The clients are delighted and I think that what he has achieved has much exceeded their expectations. The handrail is actually a lovely bit of work and really quite attractive!"

Senior Care@home Worker on behalf of clients

"We are very happy with our new kitchen, I felt that I should email to make comment on the quality of the work of the two joiners and the chap that fitted the tiles. All three gentlemen have done outstanding work, as well as being extremely courteous, they worked in a clean and tidy manner. I would appreciate it if you would pass on our thanks for their excellent work."

Tenant happy with their new kitchen.