The right to repair scheme applies to all tenants of local authorities, housing associations and water and sewerage authorities. It gives tenants the right to have small urgent repairs up to the value of £350 (‘qualifying repairs’) carried out by their landlord within a given timescale.

We’ll tell you, in writing, whether or not the repair you have reported is covered by the scheme.

There are 3 repair categories;

Right to Repair 1

To be completed within one working day

Examples include a toilet not flushing (where there is only one toilet in the property), loss of heating or hot water, unsafe electrics

Right to Repair 3

To be completed within 3 working days

An example would be a loose bannister.

Right to Repair 7

To be completed within 7 working days

An example would be the failure of an internal extractor fan in a bathroom or kitchen (where there is no external window or door).

If we don’t start the repair within the applicable timescale, or our nominated contractor doesn’t do so, you can instruct an alternative contractor from our list of authorised contractors to carry out the repair. You can claim £15 compensation from us for inconvenience.

If the alternative contractor fails to complete the work within the timescale, further compensation may be claimed at the rate of £3 per day until the repair is complete. The maximum that can be paid is £100 for any one repair. It is your responsibility to make a claim for compensation. If you do make a claim, we’ll normally make the payment to you within 28 days of receiving the claim, unless we agree otherwise with you.

You can pick up a leaflets with further details on the Right to Repair scheme from our office, or you can find it online here. Information regarding the Right to Repair is included in the Tenant’s Handbook.

If your rent payments are in arrears, you will still receive compensation, but we may agree with you that the compensation payment can be used to reduce your arrears.

We’ll inform you in writing, once each year, of your entitlement to claim compensation in instances where the maintenance service fails to meet its obligations. We’ll also send you a current list of the Association’s approved contractors.