We undertake regular maintenance of all our properties in order to keep them in good condition.
Right to a Repair
The right to repair scheme applies to all tenants of local authorities, housing associations and water and sewerage authorities.
It gives tenants the right to have small urgent repairs up to the value of £350 (‘qualifying repairs’) carried out by their landlord within a given timescale.
We’ll tell you, in writing, whether or not the repair you have reported is covered by the scheme.
There are 3 repair categories;
Right to Repair 1 To be completed within one working day | Unsafe power or lighting sockets or electrical fittings Loss of electrical power Blocked flue to open fire or boiler External window/door not secure Loss or partial loss of space or water heating where no alternative heating is available Toilets which do not flush (where there are no other toilets in the house) Blocked or leaking foul drains, soil stakes or toilet pans (where there are no other toilets in the house) Blocked sink, bath or drain (drains block by misuse may incur a charge i.e. flushing wipes) Loss of water supply Significant leaking form a water or heating pipe, tank or cistern Unsafe access to a path or step |
Right to Repair 3 To be completed within 3 working days | Partial loss of electrical power Partial loss of water supply Unsafe timber flooring or stair treads Loose or detached banisters or handrails |
Right to Repair 7 To be completed within 7 working days | Mechanical extractor fan in internal kitchen or bathroom (where there is no window or external door) not working |
If we don’t start the repair within the applicable timescale, or our nominated contractor doesn’t do so, you can instruct an alternative contractor from our list of authorised contractors to carry out the repair. You can claim £15 compensation from us for inconvenience.
If the alternative contractor fails to complete the work within the timescale, further compensation may be claimed at the rate of £3 per day until the repair is complete. The maximum that can be paid is £100 for any one repair. It is your responsibility to make a claim for compensation. If you do make a claim, we’ll normally make the payment to you within 28 days of receiving the claim, unless we agree otherwise with you.
You can pick up a leaflet with further details on the Right to Repair scheme from our office, or you can find more information online here on the Scottish Governemnt website. Information regarding the Right to Repair is included in the Tenant’s Handbook.
If your rent payments are in arrears, you will still receive compensation, but we may agree with you that the compensation payment can be used to reduce your arrears.
We’ll inform you in writing, once each year, of your entitlement to claim compensation in instances where the maintenance service fails to meet its obligations. We’ll also send you a current list of the Association’s approved contractors.
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