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Tenants Help With Website Development

3rd May 2013

When we decided to develop a new website, we were keen to involve tenants in every step of the process.   We had already asked all of our tenants to let us know if they would be interested in getting involved  in various areas of our work and so we contacted some of those who had expressed in interest in 'communication' to form a  focus group to work on the website development.  The focus group that also included some of our staff , first met to hear presentations from the companies who had tendered for the contract to provide the new website and to choose the successful bid.  The group was involved in giving input and feedback to the development of the new website as well as testing the final design.

The new website is far more interactive than the previous one, you can now request a repair, give feedback and make complaints on line as well as accessing information on the services provided by the Association, the One Stop Shop and other housing options available in Shetland.

This year there will be another opportunity for tenants to work with us this time on updating the Tenant Handbook, anyone who would be interested in getting involved should contact us.

Website Focus Group 

 Pictured are back row:Kylie Wood and Chris Thomson from NB Communications, front row: Focus Group members Andrew Mullay, Eddie Tribe, Joann Johnson and Hjaltland Housing's Fiona Robertson.

Online Services

How to apply for housing

Find details of our allocation policy, and learn how to apply.

How to apply for housing

Request a repair

Find out if a needed repair is covered by the 'Right to Repair' scheme or classed as an emergency.

Request a repair

How to Make a payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a payment

Make a complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a complaint

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"I was very impressed to find the Hjaltland workman there, much sooner than I anticipated. What your colleague has done is marvellous! The clients are delighted and I think that what he has achieved has much exceeded their expectations. The handrail is actually a lovely bit of work and really quite attractive!"

Senior Care@home Worker on behalf of clients

"We are very happy with our new kitchen, I felt that I should email to make comment on the quality of the work of the two joiners and the chap that fitted the tiles. All three gentlemen have done outstanding work, as well as being extremely courteous, they worked in a clean and tidy manner. I would appreciate it if you would pass on our thanks for their excellent work."

Tenant happy with their new kitchen.