Welcome to our website.
We are starting to plan for the gradual move back to ‘business as usual’, and have created our own ‘route map’ to let you know when we intend to re-introduce some of our services, details of this map can be found here. We will move through our route map in line with the Scottish Government advice. We will keep you up to date through the News section of our website, the Help & Advice for Coronavirus section of our website, our Facebook page and the local media. In the meantime, our staff will still be able to deal with any enquiries you may have either by phone (01595 694986) or via e-mail (firstname.lastname@example.org).
Due to the coronavirus (COVID-19) outbreak, Hjaltland Housing Association is taking the necessary steps and precautions to try minimise the risk to our customers and staff. We have taken the decision to close our offices to the public from 24th March 2020 until further notice. This is in line with recent UK and Scottish Government advice. We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we are stepping up measures to limit the spread of coronavirus (COVID-19) following official advice.
While our office is closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We are working hard to ensure we are fully staffed to deliver critical services such asemergency property repairs, and planned maintenance works that are in progress or have been arranged. To reduce spread of the virus, we will suspend delivery of the following services:
• non-emergency repairs. Any non-emergency repairs reported will be logged and we will schedule those as soon as possible after restrictions have been lifted.
• planned maintenance works.
• non-essential face-to-face meetings and appointments in tenants’ homes.
While these measures are in place, all contact with staff should be made by email or telephone in the first instance. Whenever direct contact is required, we will take steps to identify whether those we will be meeting are vulnerable to the virus through a series of questions based on the latest UK Government advice. We will then take steps to facilitate direct contact safely for everyone – bearing in mind that some people can be carriers of the virus without showing symptoms. Ultimately, we are dedicated to protecting those most vulnerable from the effects of coronavirus (COVID-19) and we are working with a wide range of partners to support those most at risk.
Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.
We provide high-quality housing for tenants throughout Shetland. Whether you’re looking for your first home, would like to transfer to a different one or are thinking about buying or renting privately, this website has lots of helpful information. You can find out about your housing options and, if you want to apply for a Hjaltland house, we explain how to go about it.
You can also find other kinds of information and advice here. For example, we outline our repair procedures, offer tips on saving energy and discuss the need for insurance. There are links to other useful sites, too.
We aim to offer an excellent service. We involve tenants in our decisions and we’re keen to hear your views. There are several ways to get in touch with us.