Contact Us

Please contact us with your questions or queries. Either fill in the following form, or use any of the other contact methods listed below.

You can contact us in any of the following ways:

Office opening hours

Monday - Friday: 09:00 - 17:00

Saturday & Sunday: Closed

In person or by post

Hjaltland Housing Association Ltd.
6 North Ness Business Park
Lerwick
Shetland
ZE1 0LZ

By phone

(01595) 69 4986

Emergency out of hours

(01595) 69 2387

By email

General Enquiries - mail@hjaltland.org

Invoices - accounts@hjaltland.org

British Sign Language

Hjaltland Housing Association offers a BSL/English interpretation service for Deaf customers through a direct link on its website’s homepage to Contact Scotland BSL.

Contact Scotland BSL is an online interpreting service, funded nationally by the Scottish Government. It is free to use and available 24/7. It uses a video relay service (VRS) to connect to BSL users with all participating public authorities and voluntary (third sector) organisations throughout Scotland.

Or by using our online contact form below:

Contact Form

Apply for a House or a Transfer

Find details of our allocation policy, and learn how to apply.

Apply for a House or a Transfer

Request a Repair

Find out if a needed repair is covered by the Right to Repair scheme or classed as an emergency.

Request a Repair

How to Make a Payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a Payment

Make a Complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a Complaint

Testimonials

We are very happy with our new kitchen, I felt that I should email to make comment on the quality of the work of the two joiners and the chap that fitted the tiles. All three gentlemen have done outstanding work, as well as being extremely courteous, they worked in a clean and tidy manner. I would appreciate it if you would pass on our thanks for their excellent work.

Tenant happy with their new kitchen

I was completely gobsmacked and delighted that the repair was completed in under an hour from me reporting it! Amazing service and the doors are back to as good as new. Many thanks.

Tenant
All Testimonials