Contact Us

Please contact us with your questions or queries. Either fill in the following form, or use any of the other contact methods listed below.

You can contact us in any of the following ways:

Office opening hours

Please note that due to the Coronavirus pandemic, our offices will be closed to the public. Staff will still be available via phone or e-mail during the office hours stated.

Monday - Friday: 9:00am - 1:00pm and 2:00pm - 5:00pm

Saturday & Sunday: Closed

In person or by post

Hjaltland Housing Association Ltd.
2 Harbour Street
Lerwick
Shetland
ZE1 0LR

By phone

(01595) 69 4986

Emergency out of hours

(01595) 69 2387

By email

mail@hjaltland.org

Or by using our online contact form below:

Contact Form

Apply for a House or a Transfer

Find details of our allocation policy, and learn how to apply.

Apply for a House or a Transfer

Request a Repair

Find out if a needed repair is covered by the 'Right to Repair' scheme or classed as an emergency.

Request a Repair

How to Make a Payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a Payment

Make a Complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a Complaint

Testimonials

We are very happy with our new kitchen, I felt that I should email to make comment on the quality of the work of the two joiners and the chap that fitted the tiles. All three gentlemen have done outstanding work, as well as being extremely courteous, they worked in a clean and tidy manner. I would appreciate it if you would pass on our thanks for their excellent work.

Tenant happy with their new kitchen

Hi Estelle, thank you so much for all the housing places you have contacted on my behalf. I have only now, after going back into your email, realized how many!!! You are 'truly special and then some' and much appreciated. Thank you, again!!!

Hjaltland Tenant
All Testimonials