Find helpful advice on how to pay for rent and how to set up a direct debit.
If you're already one of our customers, this part of the website offers all the day-to-day information you need. Just follow the links below.
Examples of emergencies in which you should contact a contractor.
If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.
Whatever your reasons for wanting to move, a home swap could be the answer. You can request a swap within Shetland, or between Shetland and anywhere else in the UK.
We want all our tenants to feel secure in their homes and we certainly don’t want them to find themselves at risk of homelessness. On this page, we have some important information about how you can avoid that risk.
We all use energy to keep our homes warm and lit, and none of us wants to spend more on heating or lighting than we need to.
We insure all our buildings against the usual risks.
Our Tenant Handbook offers a complete guide to your tenancy. It outlines the services we provide, explains your responsibilities as a tenant and contains full contact details.