For Customers

If you're already one of our customers, this part of the website offers all the day-to-day information you need, just follow the links below.

We interact with a wide range of customers, including tenants, applicants and local residents, and place great importance on providing a strong, efficient service. The latest version of our Customer Service Charter can be found here on our website.
In this Section

How to Make a Payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

Out of Hours Emergency Repairs

Examples of emergencies in which you should contact a contractor.

Make a Complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Request a Mutual Exchange

Whatever your reasons for wanting to move, a home swap could be the answer. You can request a swap within Shetland, or between Shetland and anywhere else in the UK.

Maintaining Your Tenancy

We want all our tenants to feel secure in their homes and we certainly don’t want them to find themselves at risk of homelessness. On this page, we have some important information about how you can avoid that risk.

Energy Advice

We all use energy to keep our homes warm and lit, and none of us wants to spend more on heating or lighting than we need to.


We insure all our buildings against the usual risks.

Tenant Handbook

Our Tenant Handbook offers a complete guide to your tenancy. It outlines the services we provide, explains your responsibilities as a tenant and contains full contact details.

Tenant Newsletters

Tenant Safety

As a responsible Housing Association we wish to provide you with advice and guidance for your safety within your home.

Help & Support