Apply for a House

Hjaltland Housing Association Ltd has over 700 homes throughout Shetland.

Download Application Form

Download Medical Assessment Form

Download Child Contact Form

The Privacy Notice for Tenants & Applicants can be found here on our website.

We have a policy for allocating our houses which takes account of our legal obligations under the Housing (Scotland) Acts 1987 and 2001. We use a points system to allocate houses; the number of points you have depends on your circumstances and the more points you have, the higher your place will be on the waiting list. We have a leaflet, which you can download, which contains a detailed explanation of our allocation policy.

On this page, we have information about:

More information about Shetland Islands Council Housing Department can be found here on the Council's website.

Our approach to allocation

Our system is intended to give priority to those applicants in greatest housing need. This system takes account of the present housing conditions of the applicant, social and medical factors and the needs of the Shetland community.

Your application will be placed in one of three categories:

  1. General: open to anyone aged 16 years and over, who is not already a Hjaltland tenant.
  2. Specially Adapted and Sheltered Housing, for people needing re-housing for social and/or medical needs.
  3. Transfer: for all Hjaltland tenants.

You can indicate the type and location of the property you’d like, but we can’t always match your preferences. On pages 8 and 9 of the application form you'll find the areas of choice, which indicates where our properties can be found and a map showing where in Shetland those areas are.

If you have medical needs, you can download a Medical Assessment Form.

There are seven priority groups in the system and applicants are placed in points order within the group from which they receive most points. Applicants may qualify for points from more than one group. The groups are:

  1. Substandard accommodation
  2. Sharing amenities
  3. Social needs
  4. Occupancy
  5. Insecure tenancy
  6. Medical
  7. Support

It’s important to understand that we do not simply offer new homes to the people with most points. We have a choice based allocation system: in other words, you must choose to apply for a particular house when we advertise it for let.

Our application process

The first step in applying for a house is to register on the waiting list. You’ll need to complete an application form that sets out your present housing circumstances. We can only consider applications from people who are at least 16 years of age.

Hjaltland Housing Association and Shetland Islands Council have developed a joint application form. This means that applicants who would be happy to be offered either an Association or Council house only need to complete one form. In that case, we’ll simply pass a copy of your application to the Council. We have more information in a downloadable leaflet about this Common Housing Register. You can also download a copy of the Shetland Islands Council’s Allocation Policy leaflet and our Allocation Policy leaflet.

You can download an application form here, or we can post one to you if you phone us on (01595) 694986. Alternatively, you can pick one up from:

Hjaltland Housing Association, 2 Harbour Street, Lerwick, Shetland


Shetland Islands Council, Housing Service, North Ness Business Park, Lerwick

I’ve applied. What happens next?

When we receive your application, we’ll consider it and may make further enquiries or ask you to provide proof of your circumstances. We’ll then award points on the basis of what you’ve told us and then advise you, by letter, of your points level.

It is important that you tell us, in writing, about any changes in your circumstances as this may affect your points level. For example, you must let us know if there’s a change in the composition of your family, such as a new partner moving in or a child’s birth. You must also let us know if you move to a different address

In order to keep our waiting list up to date, we’ll write to you every six months, asking you to confirm that you want to remain on the waiting list. It is important that you contact us within three weeks of receiving the letter if you wish to remain on the list. If you don’t, your application will be cancelled and shredded.

As part of the awarding of points to your application you may be required to confirm or provide proof of your circumstances. Prior to the allocation of a property a home visit will be undertaken to confirm the details provided by you in your application.

How do I find out about the homes available?

On this website, we list the properties currently on offer. We also advertise properties to let in the Shetland Times. We provide details of

  • The address of the property
  • The rent and service charge
  • Whether the property will be available for Hjaltland Applicants and Transfer Applicants including which points group or Nominations by Shetland Islands Council of General Needs or Homeless Applicants
  • The closing date for registering an interest

If you’re interested in one of the properties advertised, you must register your interest by the closing date. You can do so either by phoning our office on 01595 694986, emailing us at or using the contact form. Another person, such as a family member, carer or friend, can register an interest on your behalf if they have your permission to do so.

Local Authority Nominations and Section 5 Referrals

In line with Scottish Government targets and a local agreement with Shetland Islands Council, we aim to allocate 50% of our lets to nominees from the Council. These properties are advertised for allocation in exactly the same way.

We are required to have in place what is known as a Section 5 Protocol between the Association and Shetland Islands Council. This protocol enables the Council to refer homeless applicants to the Association for consideration for re-housing. A copy of the Section 5 Referral agreement is available at the Association’s Office.

Next in Shetland Housing Options

Shared Ownership

Sharing Ownership is a way of helping people who wish to own their own home, but cannot afford to purchase one on the open market.