Office Closed Reminder

February 27th 2020

Hi everybody, just a peerie reminder that due to staff training, our offices will be closed all day tomorrow (28th February), we apologise for any inconvenience this may cause.
If you have an emergency repair within these hours, please call the emergency out of hours number on 01595 692387.

As call levels at the call centre can be quite high at times, please be patient when phoning them. The service providers have an answering machine that kicks in if your call hasn't been answered within 90 seconds. You can then leave your name & number & they will get back to you as soon as they can.

An emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours.
The following are emergencies:

  • A failure in the mains electrical supply, other than a power cut
  • A dangerous electrical fault
  • A burst water pipe or water tank
  • A blocked drain, if there is serious leakage
  • A blocked or totally unusable WC, if there is only one in the house
  • A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage

An emergency also arises if someone is locked in or locked out if the person:

  • Is elderly or disabled
  • Has other special needs
  • Is a young child

For all other tenants, being locked out due to a loss of keys is not an emergency and the replacement of keys will need to wait until our office is open.

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