Coronavirus Statement From SSE

March 26th 2020

We know that these are very worrying times for everyone. We’re continuing to work hard to ensure that we keep our members and our teams safe. In a fast changing situation, our priority is to protect our most vulnerable members and to support those who are worried about their energy bills. Our teams are here to provide support to try and do everything we can to help.

We have also published FAQs across all our retail brands. These answer specific questions related to metering appointments, prepayment meters, self-isolation and how we’re protecting anyone who might struggle to pay and are provided on the SSE website (

As you may be aware, SSE Energy Services was acquired by OVO at the start of the year. To ensure you have all the information, any Boost customers on pre-payment meters can find out more information here: (

Our Agency team phone line remains open and you can contact us on 0345 071 9852 or by email at and we’ll continue to do our best to support you in and your clients. Please let me know if you need anything.

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