COVID-19 - Update on the Association's repair and maintenance service

March 19th 2020

As part of our on-going efforts to help prevent the spread of COVID-19 (coronavirus) the Association has made some changes to the repair service.

All essential repairs will be completed using procedures to minimise the risk to tenants, employees and contractors. Staff will therefore ask tenants a number of questions to assist with this process and where necessary advice will be sought from the local health protection team.

In line with government advice, to minimise face to face contact, any non-essential repairs to the inside of a property will be logged as normal but will be postponed until a later date.

Any non-essential repairs to the outside of a property, where no face to face contact is necessary, will be completed wherever possible.

Tenants should continue to contact us with any repairs via phone or through our website. The Association's' Out of Hours' service is operating as normal for emergency repairs.

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