Festive Opening Hours 2021
Hjaltland Housing Association would like to wish all of our customers a very Merry Christmas & a Happy New Year.
Over the Festive period we will be closed from 5pm on Tuesday 23rd December, opening again at 9am on Wednesday 5th January.
Please remember that it is important to ensure that you cover your rent during this time. Payments can be made via online banking, please contact the office before 5pm on the 23rd to get our bank details. Alternatively, you can find our bank details here on our website, it's very important that put your address as the reference number so that we know where the payment has come from.
For those tenants who pay by monthly direct debit on the 3rd of every month, we will take the payment on the 5th January. For tenants who pay by weekly direct debit, payments will come out on Friday the 24th and 31st December as normal. It is important that you ensure there are funds in your account to cover this.
There are a lot of demands on our money at this time but please do ensure that you leave enough to pay your rent.
If you are a tenant & have an emergency repair within these times, please phone our Emergency Out Of Hours service on 01595 692387.
Due to the time of year, call volumes at the call centre may be quite high but there should be an answering machine that kicks in after approx. 60 seconds. Please leave your name & number & one of the call centre operatives will get back to you as soon as they can.
Please note that an emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours & the following are emergencies:
• A failure in the mains electrical supply, other than a power cut
• A dangerous electrical fault
• A burst water pipe or water tank
• A blocked drain, if there is serious leakage
• A blocked or totally unusable WC, if there is only one in the house
• A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage
An emergency also arises if someone is locked in or locked out if the person:
• Is elderly or disabled
• Has other special needs
• Has a young child
For all other tenants; being locked out due to a loss of keys is not an emergency and the replacement of keys will need to wait until our office is open again.