Hotpoint and Indesit Washing Machines Recall

Whirlpool has announced today it is preparing to recall up to 519,000 Hotpoint and Indesit washing machines.

The machines are being recalled owing to a fault with the door lock, which results in them posing a fire risk. The recall covers models manufactured between October 2014 and February 2018. Owners of washing machines from Indesit and Hotpoint purchased since 2014 are urged to contact Whirlpool immediately to check if their washing machine is one of the affected models.

The advice to consumers with an affected machine is to stop using it immediately, unplug it and register with Whirlpool for a free replacement machine or a free-of-charge in-home repair of their existing appliance.

Is my washing machine at risk?

Owners of washing machines from Indesit and Hotpoint purchased since 2014 are urged to contact Whirlpool immediately to check if they have one of the affected models. You can do this via Whirlpool's online list or by calling 0800 316 1442. The list includes 42 models made up of 39 from Hotpoint and three from Indesit & the phone line will be open seven days a week.

Owners are advised to avoid all risk associated with the affected models by unplugging their washing machines and not using them. But Whirlpool also says if the appliance continues to be used, it should only be with cold water cycles of 20°C or lower as this significantly reduces risk.

Owners of affected washing machines will be offered either a free like-for-like replacement washing machine or a free repair. Whirlpool hasn’t yet confirmed whether refunds will be provided for affected customers. Full details of the implementation of these remedy options will be provided in early January.