Offices Closed
Our offices will be closed from 5:00pm this coming Thursday (22nd December) and we will reopen at 9am on Wednesday 4th January 2023. We apologise for any inconvenience this may cause.
IF YOU ARE A TENANT & HAVE AN EMERGENCY REPAIR DURING THE DAYS WE ARE CLOSED, PLEASE PHONE 01595 692387 FOR THE OUT OF HOURS EMERGENCY REPAIR SERVICE.
An emergency arises where there is danger to life or limb or serious damage to property.
We aim to undertake emergency repairs within 6 hours & the following are emergencies:
* A failure in the mains electrical supply, other than a power cut
* A dangerous electrical fault
* A burst water pipe or water tank
* A blocked drain, if there is serious leakage
* A blocked or totally unusable WC
* A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage
* A tenant is locked in or locked out if the person is elderly, disabled, has other special needs or has children in the household
The Association will also complete the following repairs, although these will not be prioritised to be completed within 6 hours of being reported.
* A non-vulnerable tenant who is locked out of their home
* A containable leak from the heating or hot water system
* No heating or hot water
All the staff at Hjaltland Housing Association would like to wish all our tenants & customers a very Merry Christmas & a Happy New Year!