Offices Closed for Easter Monday

The staff at Hjaltland Housing Association would like to wish all our customers, tenants & contractors a very Happy Easter.

If you are a tenant & have an emergency repair over the Easter weekend, please phone our out of hours service on 01595 692387.

If the repair is not considered an emergency, then we will handle your repair request once the office re-opens.

An emergency arises where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 6 hours & the following are emergencies:

• A failure in the mains electrical supply, other than a power cut
• A dangerous electrical fault
• A burst water pipe or water tank
• A blocked drain, if there is serious leakage
• A blocked or totally unusable WC, if there is only one in the house
• A property that is insecure, with a broken window or a damaged door, following an event such as a break-in or possibly storm damage

If someone is locked in or locked out if they are or have:

• Elderly
• Disabled
• Children or other vulnerable people living at the property

For all other tenants, being locked out due to a loss of keys is not an emergency and the replacement of keys, will need to wait until our office is open.

Emergency Repair - Total Loss of Heating - 24 Hours

• Where there is a total loss of heating with no alternative, report over a weekend or public holiday, we will complete this repair within 24 hours. Where the issues is complex and can't be resolved within the timescales, an alternative heat source (e.g. plug-in heat) will be supplied.

Should you have external problems with water or electricity supplies:

Scottish Water –

Tel: 0845 743 7437

Enquiries: 0845 602 8855

Scottish Hydro-Electric –

Emergencies: 0800 300 999

Enquiries: 0800 300 000