Satisfaction Survey Results
Tenant Satisfaction Survey
We are delighted to share the results our recent tenant satisfaction survey, completing during the month of October.
The perspective of lived experience can be the most powerful tool for any organisation when it comes to understanding the true value of services on offer. Furthermore, this can provide great insight into what is working well and where improvements may be needed.
The Association recently embarked on a full tenant satisfaction survey to gauge the level of satisfaction across a number of key areas, the results of which will be submitted to the Scottish Housing Regulator at the end of May 2026.
By providing tenants with a variety of ways in which to participate, the Association received feedback from 355 tenants, accounting for over 40% of the tenant community – an excellent rate of return for any survey.
As a celebration of our 50th Anniversary, we completed a prize-draw for all those who provided feedback, with ten lucky winners each receiving a £50 voucher for a local shop of their choice. The winners spanned the length and breadth of Shetland, including one for The Final Checkout, the most northerly shop in the UK! Well done to all those who won, but more importantly, a massive thank-you to everyone who took the time to give us feedback on the services we provide.
Overall Satisfaction with services provided by HHA
- Satisfied or very satisfied – 93.44%
- Neither satisfied not dissatisfied – 4.84%
- Dissatisfied or very dissatisfied – 1.70%
Satisfaction with being informed about services and decisions
- Satisfied or very satisfied – 95.71%
- Neither satisfied not dissatisfied – 4.00%
- Dissatisfied or very dissatisfied – 0.29%
Satisfaction with opportunities to participate in decision making
- Satisfied or very satisfied – 82.67%
- Neither satisfied not dissatisfied – 16.48%
- Dissatisfied or very dissatisfied – 0.85%
Satisfaction with Quality of Home
- Satisfied or very satisfied – 85.76%
- Neither satisfied not dissatisfied – 7.12%
- Dissatisfied or very dissatisfied – 7.12%
Satisfaction with HHA’s contribution to the management of the neighbourhood
- Satisfied or very satisfied – 82.95%
- Neither satisfied not dissatisfied – 13.35%
- Dissatisfied or very dissatisfied – 3.70%
Rent represents good value for money
- Satisfied or very satisfied – 81.82%
- Neither satisfied not dissatisfied – 13.35 %
- Dissatisfied or very dissatisfied – 4.83%
Anyone interested in finding out more about the Tenant Focus Group can phone us on 01595 69 4986 or email mail@hjaltland.org