Staff Vacancy - Housing Administration Assistant – Full Time Permanent Position (35 hours per week)
Housing Administration Assistant – Full Time Permanent Position (35 hours per week)
We are seeking a dedicated and detail-oriented Housing Administration Assistant to join our reception team. The ideal candidate will play a crucial role in supporting the day-to-day operations of our Housing Association, ensuring smooth and efficient service delivery to our tenants and stakeholders.
Salary on a scale PA9-12 (Grade 4) £29,729 - £33,271 (including island allowance), the Association operates a contributory occupational pension scheme.
Key Responsibilities:
• Assist with the day-to-day operations of the Association
• Maintain accurate records and files related to housing applications, leases,
and tenant information
• Respond to tenant enquiries and provide excellent customer service
• Coordinate with maintenance staff to ensure timely resolution of tenant issues
• Prepare and distribute notices, letters, and other communications to tenants
• Assist in the preparation of reports and presentations for management
• Perform general administrative tasks such as data entry, filing, housing application
processing and scheduling.
Skills, Experience and Qualifications:
• Minimum of 4 National 5’s (Standard Grades)
• Previous experience in an administrative role, preferably in housing or property management
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Attention to detail and accuracy in work.
To discuss the role or request an application form and job description contact Ian Bray, Hjaltland Housing Association, 6 North Ness Business Park, Lerwick, ZE1 0LZ on 01595 694986 or ian@hjaltland.org
Closing date for applications Monday 24th August 2026 at 5pm.
Applicants can download the full application pack here - https://www.hjaltland.org.uk/get-involved/vacancies
It is anticipated interviews will be held week commencing 7th September 2026.