Tenant Participation Report 2022/23
Each year, a Tenant Participation Action Plan is published as part of Hjaltland Housing Association’s five-year Business Plan.
Hjaltland Housing Association Tenant Participation performance report for 2022/23
Each year, a Tenant Participation Action Plan is published as part of Hjaltland Housing Association’s five-year Business Plan. The following report will scrutinise the action plan for the 2022/23 reporting year, detailing all tenant participation activity and ensuring the Association is delivering on its commitment to maximise tenant input.
Action | Responsibility | Resources | Timescale | Completed | Comments |
Tenant Focus Group Quarterly Meeting One Plan and agree full Tenant Satisfaction Survey for Sept 22 | Head of Housing & Housing Officer | Time | May 2022 | YES | Meeting held on 25th May 2022 |
Newsletter One Electronic version Review of ARC data and discussion on annual report | Head of Housing & Housing Officer | Time | June 2022 | YES | Published on HHA website & sent via mail |
Tenant engagement project – Photo competition | Housing Officer | Time | June – August 2022 | YES | Theme ‘what Shetland means to you’ |
Tenant Focus Group Quarterly meeting Two Annual Report drafting | Head of Housing & Housing Officer | Time | August 2022 | YES | Meeting held on Friday 9th September 2022 |
Full Tenant Satisfaction Survey in line with SHR questions | Head of Housing & Housing Officer | Time Mail shot to all tenants | September 2022 | YES | Completed & results published on HHA website |
Newsletter Two Electronic version | Head of Housing & Housing Officer | Time | September 2022 | YES | Published on HHA website & sent via mail |
New build scheme surveys; Houlland Lea, Sandwick | Head of Assets & Technical Administration Assistant | Time | September 2022 | NO | 6 week settling-in surveys completed but full survey outstanding |
Delivery of ARC performance report to all tenants and factored/ shared owners as part of Annual report | Head of Housing & Housing Officer & TFG working group | Time Within budget | 31st October 2022 | YES | With input from TFG, distributed by 31st October 22 |
Tenant Focus Group Quarterly meeting Three Review of Full Tenant Satisfaction results | Head of Housing & Housing Officer | Time TP budget for meeting venue | November 2022 | YES | Held on Friday 9th December 22 |
Representation at Tenant Participation Advisory Service Annual Conference | Housing Officer | Time TP Conference budget | December 2022 | YES | Housing Officer attendance – June 2022 |
Newsletter Three Electronic version | Head of Housing & Housing Officer | Time | December 2022 | YES | Published on HHA website & sent via mail |
Pre-Christmas TFG meeting @ HHA offices | Head of Housing & Housing Officer | Time | December 2022 | YES | Held on Friday 9th December 22 |
Annual rent increase consultation – all tenants | Chief Exec/Head of Housing | Time | Jan - Feb 2023 | YES | Consultation completed during Jan/Feb & results published online |
Tenant Focus Group quarterly meeting Four | Head of Housing & Housing Officer | Time TP budget for meeting venue | February 2023 | YES | Held on Friday 3rd March 23 |
New build scheme surveys; Heathery Park & Wista | Head of Assets & Technical Administration Assistant | Time | February 2023 | NO | Scheduled – surveys to be completed during 2023/24 at one year from completion |
Newsletter Four Electronic | Head of Housing & Housing Officer | Time | March 2023 | YES | Published on HHA website & sent via mail |
The following actions will be completed throughout the year | |||||
Policy consultations; Factoring, Fair Rent, Leasing, New Tenant & Support, Tenant Handbook, Void Policy, Re-let Standard, Maintenance Policy. Service planning – consultation and input on full Tenant Satisfaction Survey, Annual Report & Annual Rent Consultation exercise | YES | ||||
New tenant survey on re-let standards and process | Senior Housing Officer & Housing Officer | Time | Following every new tenancy | YES | 94.44% respondents satisfied or very satisfied with the quality of their home when moving in |
Repairs satisfaction survey | Technical Administration Assistant | Time | Following every repair | YES | 96.63% respondents satisfied or very satisfied with the repairs and maintenance service |
All new staff to have received induction on tenant participation | Appropriate Line Manager | Time | Throughout year as required | YES | |
Upload committee minutes to website | Corporate Services Officer | Time | Monthly | YES | |
Kitchen consultation to take place on schemes due for refurbishment Schemes: TBC following budget setting | Senior Technical Officer | Time | Throughout year as required | YES | Telephone feedback and tenant engagement completed by HHA Development Officer |
Provide user feedback information on one stop shop to committee | Head of Assets | Time | Throughout year as required | YES | Surveys completed & feedback provided to Scottish Government Care and Repair team |