Action | Responsibility | Timescale | Completed | Comments |
Tenant Focus Group Quarterly Meeting One Review of ARC data and discussion on annual report | Head of Housing & Housing Officer | June 2023 | YES | Meeting held 26th May 23 - Damp & Mould Policy
- Newsletter
- Summer Newsletter
- HHA Arc submission 22/23
|
Summer TP event - theme to be confirmed with TFG | Housing Officer | June – August 2023 | NO | There was no summer event during 2023. Plans to have ‘Best Garden’ feature in summer of 2024, to be discussed and agreed with the Tenant Focus Group. |
Newsletter One Postal & electronic | Head of Housing & Housing Officer | July 2023 | YES | - Development updates
- Gardens & grass cutting
- Annual Return on the Charter
- Preventing D&M
- Estate Inspections
- Block Toilets
- Identifying Canvassers
|
Tenant Focus Group Quarterly meeting Two Annual Report drafting | Head of Housing & Housing Officer | August 2023 | YES | Meeting held 14th September 23 - Annual Report drafting
- Tenant Survey input
- 22/23 Performance comparison – National
- 23/24 Quarter 1 Data
- Policy reviews
- Autumn Newsletter
|
Newsletter Two Postal & electronic | Head of Housing & Housing Officer | September 2023 | YES | - Housing minister visit
- Annual Report
- Development updates
- CCTV installation policy
- Cuckooing
- Budgeting for Christmas
|
New build scheme surveys; Heathery Park (12 properties) Wista (6 properties) | Head of Investment & Asset Management Development Officer | September 2023 | YES | Surveys sent out to all new tenants at both Heathery Park (September) & Wista (October) |
Delivery of ARC performance report to all tenants as part of Annual report | Head of Housing & Housing Officer & TFG working group | 31st October 2023 | YES | Incorporated into The Association’s Annual Report, this was distributed to all tenants by the deadline of 31st October 2023 |
Tenant Focus Group Quarterly meeting Three | Head of Housing & Housing Officer | November 2023 | YES | Combined with pre-Christmas TFG meeting @ HHA offices – Winter Newsletter was the only agenda item |
Pre-Christmas TFG meeting @ HHA offices | Head of Housing & Housing Officer | December 2023 | YES | Completed on Thursday 14th December 2023 |
Newsletter Three Postal & electronic | Head of Housing & Housing Officer | December 2023 | YES | - Christmas Opening Hours
- Development updates
- Damp & Mould advice
- The Living Well hub
- Management Committee Dates
|
Annual rent consultation with all secure tenants | Chief Exec/Head of Housing | Jan - Feb 2024 | YES | Completed – Following feedback from Tenant Focus Group, the rent consultation documents were distributed to all tenants during January |
Tenant Focus Group quarterly meeting Four | Head of Housing & Housing Officer | February 2024 | YES | Meeting held 15th March 2024 - Quarter 3 performance scrutiny
- Spring Newsletter content
- Rent Consultation Results
- Development Updates
- Cost of living/fuel poverty
- Energy efficiency in older properties
- Pre-let inspections – TFG members
- Policy reviews
|
Newsletter Four Electronic Postal & electronic | Head of Housing & Housing Officer | March 2024 | YES | - Supporting our tenants
- Common stairwells & Fire Safety
- Electricity meter issues
- Dangerous Dogs Order 2024
- Development updates
- Rent consultation results
|
The following actions will be completed throughout the year | |
Policy consultations; Domestic Abuse & Sexual Violence Policy Duty of Candour Policy Child Protection & Vulnerable Adult Policy | Head of Housing & Housing Officer | Throughout the year as required | YES | All policies updated and in consultation with the Tenant Focus Group |
New tenant survey on re-let standards and process | Senior Housing Officer & Housing Officer | Following every new tenancy | YES | New tenant surveys an on-going process |
Repairs satisfaction survey | Technical Administration Assistant | Following every repair | YES | Repair satisfaction surveys sent out along with all repair tickets |
All new staff to have received induction on tenant participation | Appropriate Line Manager | Throughout year as required | YES | |
Upload committee minutes to website | Corporate Services Officer | Monthly | YES | Public minutes are uploaded to The Association website every month |
Provide user feedback information on one stop shop to committee | Head of Investment & Asset Management | Throughout year as required | YES | Surveys completed and feedback provided to Scottish Government Care & Repair team |
