Staff Vacancy - Housing Administration Assistant

Housing Administration Assistant – Full Time Permanent Position

Salary on a scale PA9-12 (Grade 4) £29,729 - £33,271 (including island allowance), the Association operates a contributory occupational pension scheme.

We are seeking a dedicated and detail-oriented Housing Administration Assistant to join our reception team. The ideal candidate will play a crucial role in supporting the day-to-day operations of our Housing Association, ensuring smooth and efficient service delivery to our tenants and stakeholders.

Key Responsibilities:

• Assist with the day-to-day operations of the Association
• Maintain accurate records and files related to housing applications, leases, and tenant information
• Respond to tenant enquiries and provide excellent customer service
• Coordinate with maintenance staff to ensure timely resolution of tenant issues
• Prepare and distribute notices, letters, and other communications to tenants
• Assist in the preparation of reports and presentations for management
• Perform general administrative tasks such as data entry, filing, housing application processing and scheduling.

Skills, Experience and Qualifications:

• Minimum of 4 National 5’s (Standard Grades)
• Previous experience in an administrative role, preferably in housing or property management
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Attention to detail and accuracy in work.

To discuss the role or request an application form and job description contact Kim Laidlaw, Hjaltland Housing Association, 6 North Ness Business Park, Lerwick, ZE1 0LZ on 01595 694986 or kim@hjaltland.org.

Links to the various forms for this post can also be found here on our website: www.hjaltland.org.uk/get-involved/vacancies

Closing date for applications Monday 23^rd February at 5pm.

It is anticipated interviews will be held after week commencing 9^th March 2026.

Hjaltland Housing Association is committed to equality and diversity and is an inclusive employer.

The Association is a registered Scottish Charity 031954