Factored Properties

The Association is registered with the Scottish Property Factors Register which is a requirement of the Property Factors (Scotland) Act 2011.

Our registeration number is PF000360.

As part of our factoring service we

• Provide a service statement to all factored owners
• Follow the code of conduct for factors set out by the Scottish Government and the Association's factoring policy and factored property procedures
• Have a complaints policy to ensure that factored owners can raise concerns about our service. If factored owners remain dis-satisfied they can complain to the Homeowners Housing Panel. Further advice and details can be found on their website www.housingandpropertychamber.scot
• Have a charging and debt recovery policy for factored units to provide advice to those who may be struggling with their factoring charges.