Right to a Repair

The right to repair scheme applies to all tenants of local authorities, housing associations and water and sewerage authorities.

It gives tenants the right to have small urgent repairs up to the value of £350 (‘qualifying repairs’) carried out by their landlord within a given timescale.

We’ll tell you, in writing, whether or not the repair you have reported is covered by the scheme.

There are 3 repair categories;

Right to Repair 1

To be completed within one working day

Unsafe power or lighting sockets or electrical fittings

Loss of electrical power

Blocked flue to open fire or boiler

External window/door not secure

Loss or partial loss of space or water heating where no alternative heating is available

Toilets which do not flush (where there are no other toilets in the house)

Blocked or leaking foul drains, soil stakes or toilet pans (where there are no other toilets in the house)

Blocked sink, bath or drain (drains block by misuse may incur a charge i.e. flushing wipes)

Loss of water supply

Significant leaking form a water or heating pipe, tank or cistern

Unsafe access to a path or step

Right to Repair 3

To be completed within 3 working days

Partial loss of electrical power

Partial loss of water supply

Unsafe timber flooring or stair treads

Loose or detached banisters or handrails

Right to Repair 7

To be completed within 7 working days

Mechanical extractor fan in internal kitchen or bathroom (where there is no window or external door) not working

If we don’t start the repair within the applicable timescale, or our nominated contractor doesn’t do so, you can instruct an alternative contractor from our list of authorised contractors to carry out the repair. You can claim £15 compensation from us for inconvenience.

If the alternative contractor fails to complete the work within the timescale, further compensation may be claimed at the rate of £3 per day until the repair is complete. The maximum that can be paid is £100 for any one repair. It is your responsibility to make a claim for compensation. If you do make a claim, we’ll normally make the payment to you within 28 days of receiving the claim, unless we agree otherwise with you.

You can pick up a leaflet with further details on the Right to Repair scheme from our office, or you can find more information online here on the Scottish Governemnt website. Information regarding the Right to Repair is included in the Tenant’s Handbook.

If your rent payments are in arrears, you will still receive compensation, but we may agree with you that the compensation payment can be used to reduce your arrears.

We’ll inform you in writing, once each year, of your entitlement to claim compensation in instances where the maintenance service fails to meet its obligations. We’ll also send you a current list of the Association’s approved contractors.

Next in Repairs

Lifecycle Maintenance

We undertake regular maintenance of all our properties in order to keep them in good condition.